How ALEMI increased employee engagement by 6% while building a more independent store organization

Company Background (https://alemi-zurich.com)

ALEMI is a Zurich-born handbag brand creating elegant, functional bags for modern women. Founded in 2020, the company has grown from a founder-led business into an international brand with physical stores in Zurich and Munich. Designed in Switzerland and handmade in Northern Italy, ALEMI has built a strong customer community, reflected in more than 5,000 reviews. As the company continues to grow, building a strong organization and leadership structure has become increasingly important.

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Challenge

Like many founder-led companies, much of the responsibility for the day-to-day business still remained with the owners. To support ALEMI’s next stage of growth, the company wanted its store manager to take greater ownership of daily operations and team leadership. At the same time, maintaining a stable and engaged team was essential, as employee turnover creates additional costs and operational disruption.

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Objective

Strengthen the store manager’s leadership skills so that more responsibility could confidently shift from the founders into the organization - while maintaining a motivated, engaged and stable team.

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Solution

ALEMI chose Skill Up Leader’s 5-week leadership program for its store manager. The flexible format allowed the leadership development to fit seamlessly alongside the demands of the daily business. Over five weeks, the program helped strengthen leadership habits, increase ownership and turn employee feedback into practical actions within the team.

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Outcome

Employee engagement increased by 6%, while the store manager was empowered to take greater ownership of the team and day-to-day operations.